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Your Rights and Our Legal Commitments

At mposurga login, our legal terms exist to protect both sides of every account relationship — spelling out exactly what you can expect from us and what we…

Indonesia-specific TermsDANA & OVO CoveredGoPay & QRIS CoveredAccount Data RightsClear Jurisdiction Wording

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How Our Terms Apply to Your Account

mposurga login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have with mposurga login — from the moment you open an account through to withdrawal processing and account closure. Eligibility to hold an account and use our payment channels — including DANA, OVO, GoPay and QRIS — depends

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on local law in your region of Indonesia. We draft these terms in plain language so you understand your obligations before you commit. If any clause conflicts with Indonesian consumer-protection statutes, the statutory provision takes precedence. We update these terms when regulatory or operational changes require
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it, and we notify active accounts by email before any material amendment takes effect. You can always find the current version on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Compliance Team Directly

If you have a question about our terms, a data-access request, or a dispute you cannot resolve through standard support, our compliance desk is the right…

DATA & ACCOUNT SECURITY

How We Handle Your Information

Every account on mposurga login is protected by a combination of encryption, access controls and defined data-retention periods.

Data Encryption in Transit

All data exchanged between your browser or app and our servers travels over TLS 1.2 or higher. This applies to login credentials, payment details processed via DANA, OVO, GoPay or QRIS, and any personal information you submit during account verification.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from the settings panel in your account dashboard. Declining non-essential cookies does not affect your ability to deposit or withdraw.

Account Retention Period

We retain your account records for a minimum of five years after your last transaction, in line with standard financial-record-keeping practice. If you request account closure, personal data is anonymised after the retention period expires unless law requires longer storage.

Payment Data Handling

We do not store raw card numbers or full e-wallet credentials on our servers. Payment instructions are tokenised at the point of entry and forwarded to our payment processor. Your DANA, OVO, GoPay or QRIS wallet details remain under your own provider's security framework.

Who to Contact for Data Requests

To request a copy of the personal data we hold, or to ask us to correct inaccurate records, email our compliance desk with your registered account username. We verify identity before processing any data-access or correction request to prevent unauthorised disclosure.

Requesting Account Changes

Name corrections, registered-email updates and account-closure requests must be submitted in writing via email. Live chat can initiate the process, but our compliance team completes identity verification steps by email before any sensitive account change is confirmed and applied.

Common Legal Questions from Our Account Holders

Below are the questions we receive most often about our terms, data practices and account rights. If your question is not listed here, our compliance team is reachable via live chat or email during operating hours, 09:00–21:00 WIB.

These terms apply to every person who opens or holds an account on mposurga login. Eligibility depends on local law in Indonesia — if local regulations restrict access in your area, the terms cannot override that restriction and we will not process your account.

Yes. Email our compliance desk from your registered address with your account username and a request for a data summary. We verify your identity first, then send a structured summary of the data we hold within five working days of confirming your identity.

Start the request via live chat by selecting 'Legal & Policy', then our team will guide you to submit a written correction request by email. Identity verification is required before we update any registered details, including your name or contact email address.

We retain financial and identity records for a minimum of five years after your last transaction or account-closure date, whichever is later. After that period, personal identifiers are anonymised unless applicable Indonesian law requires a longer retention window.

We receive only a transaction reference and confirmation from your payment provider — not your full wallet credentials. Each provider operates under its own privacy terms. Your data within DANA, OVO, GoPay or QRIS remains governed by that provider's policy, independent of ours.

We notify active accounts by email at least seven days before any material change takes effect. The updated terms are published on this page with a visible revision date. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

Submit a written dispute notice to our compliance email with your account username, a clear description of the issue, and any supporting evidence. We acknowledge formal disputes within 24 hours and aim to reach a resolution or escalation decision within ten working days.

Your Rights and Our Legal Commitments

Reach Our Compliance Team Directly

How We Handle Your Information

Data Encryption in Transit

Cookie Policy

Account Retention Period

Payment Data Handling

Who to Contact for Data Requests

Requesting Account Changes

Common Legal Questions from Our Account Holders

01 Who do these terms and conditions apply to?

02 Can I access my personal data held by mposurga login?

03 How do I request a correction to my account information?

04 How long does mposurga login keep my account data after closure?

05 Does using DANA, OVO, GoPay or QRIS affect my data privacy?

06 What happens if the terms of service change?

07 How do I raise a formal legal dispute with mposurga login?

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